All Asia Connect
Policies
How we charge, ship, inspect, return and protect. The full text of every policy, in English and Vietnamese.
Payment PolicyAllasiaconnect.com accepts cash on delivery, direct bank transfer and online payment through e-wallets and payment gateways.ReadShipping PolicyWe deliver to most locations nationwide through trusted carriers, with delivery time typically ranging from 2–3 days.ReadProduct Inspection PolicyOpen the package with the delivery staff and visually inspect the product before you pay.ReadReturn & Refund PolicyProducts that have not been used, are not dirty or scratched and still include the full box, accessories and any accompanying gifts can be returned within 03 days from the delivery date, and refund requests are processed within 48 working hours.ReadWarranty PolicyWarranty covers products that do not match the image or description shown on the website, with an estimated warranty time of 3–5 days from the date we receive the item.ReadComplaint Handling ProcessSubmit a complaint by hotline, email or in person and receive the handling results within 03 working days from the date the verification and review process is completed.ReadPrivacy PolicyAllasiaconnect.com uses personal information only for transaction-related purposes, stores it until the collection purposes are fulfilled or the customer requests deletion, and shares it with third parties only with customer consent, where necessary to provide services, or when required by legal authorities.Read